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1. What is my lead pipeline? 2. What is the possible closures I have in the next month? 3. Where is my sales team located? 4. What exactly do my customers want and need? 5. What do we need to do to be able to produce and deliver it to our customers? As a Business owner or a Sales person do these questions haunt you? The answer to all these questions is a CRM Solution. To run your business you require new customers and retain the old ones. Your sales team should know what was the last interaction with your prospect who had interest in your products and service 6 months back. ERP systems focused on back office operations only, which did not directly affect customers and other departments. These gave rise to customer relationship management (CRM) and has become must for every organization who are directly or indirectly involved in sales process. According to a study by IT consulting firm - "The winners in this new economy will be those companies that can effectively leverage the Internet to redesign, automate and integrate all business operations". The ultimate goal of any organization is to generate profit; this can be done by getting more and more clients and maintaining existing ones. All the two criteria’s can be easily handled with the help of CRM. CRM acts as an effective way to handle your sales team by allotting them with particular task, timeline to complete that task, thus making successful completion of task on given time. Sage CRM which comes with two different editions 100 & 200 provides you with core functionality, Sales force, marketing & customer Care Automation facilities etc. is an important tool which can take your business to another level, and overall the organization's service flows and teams work more efficiently and more happily. To get your demo copy of Sage CRM call 022-67687800 or mail us at sales@greytrix.com