Sage CRM to Channelize Your Transport Network

Channelize your transport network with Sage CRM which puts your business in cruise control. Greytrix, Sage Development Partner located in Mumbai and Delhi configured Sage CRM for Transport Business.

Transportation is one of the world’s largest industries. Transport volumes still remain much less  because of various reasons, one of the most important reasons is that the countries transportation network suffers from several inadequacies when it comes to Managing and leveraging market information and maintaining customer relationships.

Transportation has realized the importance of having happy customers and is therefore focusing on customer relationship management (CRM) as a tool for managing customer relationships. Previously these companies had been relying on separate LANs to contact data from each of their offices for performing local operations such as accessing customer and sales account data from different branches.

Most of the companies from this sector looking for the overall operational improvements. CEO’s, CFO’s, CTO’s were eagerly searching for a solution which can take them out of this complexity; the solution they required had to have the following features:-

•  It should be Web-based so that the entire network can be on board in spite of the geographic locations.
• The system should be scalable and flexible to accommodate ever enhancing business visions.
• It should provide an end to end tracking of transactions.
• Ecommerce, customer portal, financial tracking should be included.
• Billing according to pick up and drop points.

One of the best options available to these industries for CRM solutions is “Sage CRM for Transportation Industry” product of Sage Group plc, commonly known as Sage Software, is a global enterprise software company. It is the world's third-largest supplier to larger enterprises, and the largest supplier to small businesses, and has over 3.1 million Sage CRM Solutions users worldwide.

The key features provided by Sage CRM for Transportation world will: -

Capability: - Sage CRM for the transport sector promises to be an international system capable of delivering a consolidated view of customer activities to every staff member involved with clients including sales staff.

Remote Access: -In addition, the transport industries also look for a solution which supports sales force automation tasks; for example, delivering information remotely through a wireless PDA devices such as critical information used by field sales staff to convert prospects

to customers and ensure customer satisfaction.

Tracking tool: -It also acts as a management tools to allow regional sales managers the ability to track and analyze each stage of the field sales effort and share data.

 High-level Security: - The Sage CRM for Transport includes a robust security aspect that would limit “read” and/or “write” access features to specific individuals.

These are few advantages transportation industries must be interested in, the list is endless! With Sage CRM for Transport industry you can extend the functionality as far across your organization as you need, since it allows configurations and customization to meet your business needs.

 For assistance in determining if a technology solution can help your organization better serve your business needs call 022-67687800 or mail us at sales@greytrix.com

Sage CRM for Travel and Tourism

Greytrix, Sage Partner based in Mumbai and Delhi configures the Sage CRM for Tourism industry.

Travel and tourist sector can now upgrade their association with their customers and that further result with better optimization of tourism business with the Sage CRM and also Sage ACCPAC ERP.

Sage CRM for Tourism helps in keeping up the business of travel industries on track and up to mark with its advanced and unique features. It offers flexible deployments methods and gives you the freedom to move from on-demand to on-premise through seamless migration options.

Benefits driven through Sage CRM:

1. Automated Workflow
2. Configurable / customizable
3. Flexible deployment methods
4. Computer telephony integration
5. Out-of-box integration with Sage Accpac ERP
6. Mobile device access
7. Web self service

Sage CRM for Tourism excels in delivering its potential to these industries through Lead Management, Data Management, Customer Management, Finance Management and case management. The performance oriented tools of Sage CRM makes the workflow happening and productive for the tours and travel industry and thereby improves the retention and turnover.

The source of revenue generation is the qualified leads which are monitored by the Campaign management whether it is done through advertisement, media or newspaper. Travelers choose their mode of transportation (air, road, rail, and water), occasion of travel (trade, media, event, and vacation), etc, Sage CRM excels in keeping up the workflow.

Campaign management: marketing activities are managed like breeze. And further it results in lead management.

Data management:

1. Monitors high volume booking engine to manage information and reservation and thereby resulting in flexibility, scalability and 360 view.
2. Keeps the records updated since it is integrated with call centers and captures old records instantly and saves the time.

Sage CRM performs well when it comes to technical and operational solutions; it integrates and manages the supply chain. It has excellent contact management, so agents can quickly capture and handle hundreds of inquiries per day. Follow-up is the imperative part for any activity to be proactive, which is just click task in Sage CRM.

The unique tool of Sage CRM, DASHBOARD acts as the cover page for all the important activities and user can customize it according to his priorities.

Web-Portal:

E-commerce which is the backbone for any successful business is now available on Sage CRM.

1. It offers e-ticketing services, billing, account inquiries, package selection etc.
2. Itineraries are generated and sent to the customers spontaneously.

For further details or DEMO, please contact sales@greytrix.com .

Sage CRM for Hospitality Industry

Hospitality industry incorporates many sub domains such as restaurants, lodging and boarding, accommodation facilities, tours and travel, tourism, event management, spas and salons, etc.
Any domain you pick from the hospitality sector it works effectively only when there is customer retention. If you maintain the customer loyalty towards your products and service you will have a recurring business.
To understand your target audience, their needs and wants and there on give them what they desire is an endless cycle which has to be followed in order to run the business smoothly. You have to maintain your relations with your customer.

Sage CRM helps in achieving three major challenges of hospitality industry:

OPERATIONAL EXECELLENCE
It helps in leading the industry in price and convenience through achieving increased average revenue per user integrated with your operational ERP or you can also pick Sage ACCAPC ERP which is seamlessly integrated with Sage CRM. It gives 360 degree visibility of end to end business activities and further accelerates your business performance.

CUSTOMER INTIMACY
Hospitality industry focuses on long term loyalty and lifetime value of customers. Sage CRM helps in shaping the products and services to fit the expectation and definition of their customers. Sage CRM system recognizes the customer and summarizes their preferences.

PRODUCT LEADERSHIP
Product quality is constantly received and is kept at the leading edge of the industry. Especially in the hotel and tourism industry, the basic product (hotel room and trip) are very similar, when comparing the comparing the same quality level. The customer’s focus is more on soft factors like personal treatment and attention. Internally, corporations try to streamline business processes. Sage CRM helps this process through report automation and technologically supported business flows.


WHY SAGE CRM IS RIGHT OPTION FOR YOU?
• It is easy to use and fast to deploy and maintain with flexible deployment options.
• Advanced feature –rich and comes with low cost.
• It is configurable and customizable.
• It offers customer service web portal.

SAGE CRM FUNCTIONALITY
Personal Data: Guest’s contact information and memberships details are registered once and recorded for next decade, whenever the same guest arrives, CRM quickly identifies with the complete information of the person. It helps in saving time and makes the guest arrival convenient.
Transactions: Sage CRM offers activity management which includes complete listing of stays and reservations, check-ins and check-outs as well as the customer’s interactions throughout all channels.
Customer contacts: through Sage CRM, organization can use Sales Force Automation tools and company contracts in which each customer contract (sales call) is logged and linked.
Descriptive Information: Sage CRM managed additional information for more detailed analysis of the customer (e.g. Preferences or complaints like room size, room view, meal menu, spa and gym offers)
Dashboard: Sage CRM offers simple and easiest way to keep track of your priorities and important tasks on Dashboard Tool. It enables to view the data in the way you want to and to view key performance indicators at glance.
The two main accompanying modules are de-duping of guest profiles and system –supported data cleansing. These three items actually build the core functionality to manage profiles successfully and provide a clean starting point for any CRM activity
Guest activity tracking is the most important from the operational point of view. Complaint management in particular is seen critical rated higher than general customer survey tracking. Proper problem follow-up and quick resolution actually bonds guests to the company as they proved professional in problem solution and the last activity in the guest mind has a positive touch.

Sage CRM objective:
• Guest management
• Data analysis
• Marketing management
• Sales Automation
• Automated process workflow
• In-depth reporting
• Customer communication management
• Tight integration with back office

Contact sales@greytrix.com for a demo of Sage CRM for Hotels, Sage CRM for Tours and Travels or Sage CRM for Hospitality.

Require CRM? Ask for Sage CRM.

1. What is my lead pipeline? 2. What is the possible closures I have in the next month? 3. Where is my sales team located? 4. What exactly do my customers want and need? 5. What do we need to do to be able to produce and deliver it to our customers? As a Business owner or a Sales person do these questions haunt you? The answer to all these questions is a CRM Solution. To run your business you require new customers and retain the old ones. Your sales team should know what was the last interaction with your prospect who had interest in your products and service 6 months back. ERP systems focused on back office operations only, which did not directly affect customers and other departments. These gave rise to customer relationship management (CRM) and has become must for every organization who are directly or indirectly involved in sales process. According to a study by IT consulting firm - "The winners in this new economy will be those companies that can effectively leverage the Internet to redesign, automate and integrate all business operations". The ultimate goal of any organization is to generate profit; this can be done by getting more and more clients and maintaining existing ones. All the two criteria’s can be easily handled with the help of CRM. CRM acts as an effective way to handle your sales team by allotting them with particular task, timeline to complete that task, thus making successful completion of task on given time. Sage CRM which comes with two different editions 100 & 200 provides you with core functionality, Sales force, marketing & customer Care Automation facilities etc. is an important tool which can take your business to another level, and overall the organization's service flows and teams work more efficiently and more happily. To get your demo copy of Sage CRM call 022-67687800 or mail us at sales@greytrix.com

Sage CRM for Education Management: Education Service providers, Talent Academies and Institutes

Sage CRM can be configured to capture the requirements of education sector entities like schools, colleges, universities and also for private institutes note just for traditional academic teaching but also for dance and music classes for managing information.

Information which is related to student, teacher/instructors or the courses offered in the institute. School, universities and institutes require information capturing system which would brief them about details of student, teachers and courses along with calendar management system, marketing campaign tools, business intelligence, workflow and escalations according to business process also accompanied with the current trends even SMS & email management system.

Sage CRM with its wonderful calendar management system helps the management assign various instructors to various courses for a defined batch of students. Through the Groups in Sage CRM one can define dynamic groups which can include credential of the student grouped in a particular batch or class or any other user defined selection. Need to inform the change in class timings? Just select groups and launch a sms blast or even an email blast and inform students or their parents the changed scheduled.

We know you plan to announce a new batch and are expecting a huge response and enquiries on the toll free number. You would like to set up a mini call centre and track new student’s information and also suggest them alternative courses and batch timings based on their location and requirements. If an old student wants to enroll then Sage CRM will track the old student’s details through it CTI integration system and pop the details of the existing student. The call centre agent will just have to process further transactions.

More than one marketing campaigns are launched to attract new enquiries but then you do want your analysis of which was the most revenue generating advertising campaign. Systematic marketing campaign management in Sage CRM gives an insight of the various marketing activities conducted in an event or campaign along with the budgetary and timeline analysis.
Combine Sage CRM with a seamless integrated Sage ACCPAC ERP system and get even the monetary transaction details. Schedule the fee reminders and dispatch payment reminder mails and sms to student through the system itself.

If you have any pre requisite business process you want to capture for your Education Institute in Sage CRM do contact us on sales@greytrix.com we will get back to you with a solution.

How to successfully complete London Marathon or a CRM project (not so different)

How to successfully complete London Marathon or a CRM project (not so different)

7 Reasons Why Sage CRM v7 is Right for You

• It takes more than great products to drive sales in today’s challenging economic environment. Acquiring and retaining customers is essential for business success and great customer service is the driving-force that differentiates one business from another. Customer Relationship Management (CRM) helps businesses attract and retain customers, and deliver an exceptional customer experience every time.

• Sage CRM manages every aspect of your customer interactions, provides powerful insight into the performance of your business and your staff, and drives user productivity. Sage CRM v7 will revolutionize how you manage your business and your employees manage their day.

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7 Reasons Why Sage CRM v7 Is Right For You